Terms & Conditions

WHAT KIND OF PAYMENT DO YOU ACCEPT?
We accept all major International credit cards:

VISA / Delta / Visa Electron
MasterCard / EuroCard

We also accept all debit cards (eg. Dankort) with Visa or MasterCard logos.

PAYMENT THROUGH STRIPE
All of our orders are processed through Stripe, a 100% secure online payment system. Stripe encrypts your payment information using the SSL protocol with an encryption key lenght of 128 bits – the highest level of security for e-commerce. The payment is processed at time of purchase.

DO I NEED AN ACCOUNT TO BUY POSTERS AT PAPER-COLLECTIVE.COM?
No, you do not. You just pay with your normal credit card.

PRICING
When shopping from within the EU, all displayed prices include VAT. When shopping from outside the EU, the prices displayed are excluding VAT. All products are sent to you from Copenhagen, Denmark, so if you are shopping from outside the EU, please note that local VAT and custom fees may apply. Prices do not include delivery charges which will be calculated at checkout. Paper Collective retains the right to change prices at any time.

RETURNS
Please contact us before returning any items.
Products are to be returned in original condition in original, undamaged packaging.

Returned goods should be protected in a box. No tape is to be attached to the product.

The cost of returning the item is to be paid by the buyer.

When return goods are received in accordance to the above criteria, we will refund the value of your order.

We reserve the right to refuse any returns which are damaged or do not comply with the above listed criteria.

Please quote your order number on all correspondence.

UNDELIVERED ORDERS
Please note: Our shipping partners will attempt several deliveries, but if your order is returned to us through no fault of our own, you will be responsible for the extra delivery charge to cover the second delivery attempt, before we can send your order back out to you.
If you refuse to accept the delivery, the package will be returned to us. If you wish a refund, you will still need to notify us. In this case, shipping costs or other fees will not be returned.

CONFIRMATION
When confirming your purchase you are entering into a binding agreement for your purchase. If you wish to change or cancel your order you must contact us as soon as possible. If your order has not been shipped, we will cancel it for you. Shipping costs or other fees will not be returned.